Privacy Policy – AIvana
1. Introduction
AIvana (“we,” “our,” or “us”) is a mobile application that leverages artificial intelligence (“AI”) technologies to generate and modify images and videos. We are firmly committed to safeguarding the privacy of our users and ensuring compliance with the European Union General Data Protection Regulation (“GDPR”) and other applicable data protection laws.
This Privacy Policy describes the categories of data we collect, the purposes for which such data is processed, our retention practices, and your rights under applicable law.
2. Information We Collect
We collect only the data that is strictly necessary to operate and maintain the functionality of our services:
- Device Identifier (Device ID) – for users accessing the application as guests.
- Apple User ID – for users authenticating via Apple Sign-In.
- Analytics Data – anonymized usage metrics collected through analytics tools, including, but not limited to, device type, general interaction patterns, and aggregated usage statistics.
- User-Generated Content – images and videos you create or upload through the application.
- Purchase & Account Data – product identifiers, subscription status and tier (weekly/monthly/yearly), credit balance, timestamps for purchases/renewals, and transaction state received from platform billing providers, solely to administer credits and subscriptions.
We do not collect names, email addresses, or any other direct personal identifiers, except for the Apple User ID when you choose to authenticate via Apple Sign-In.
3. Purposes of Processing
- To provide, operate, and maintain the services.
- To store, process, and deliver user-generated content.
- To facilitate authentication, account management, and recovery.
- To administer credits (deductions for image/video generation or editing) and subscriptions (credit top-ups at the start of each billing period and ad-free experience).
- To monitor application performance and optimize functionality.
- To comply with legal obligations (including tax and accounting) and enforce our Terms of Use.
4. Data Storage and Retention
- Active Subscribers: Content generated by users with an active subscription is retained for the duration of the subscription, unless deleted by the user.
- Non-Subscribers: Content generated by users without an active subscription is retained for a maximum of seven (7) days following its creation and is then permanently deleted.
- Post-Subscription: Any content created after a subscription has expired is subject to the same seven (7) day retention period.
- User-Initiated Deletion: All users, regardless of subscription status, may delete any of their generated content at any time via the in-app deletion tools.
- Account Deletion: Users who have authenticated via Apple Sign-In may permanently delete their account and all associated data from within the in-app settings. We do not process account or data deletion requests via email or other channels.
- Finality of Deletion: Deleted content and accounts are irreversibly removed from our systems, and no backups are retained.
- Purchase Records: Limited purchase metadata (e.g., product IDs, timestamps) may be retained as necessary to satisfy legal, tax, and accounting obligations.
5. Third-Party Services
We engage third-party service providers to perform certain operational functions on our behalf, including but not limited to:
- Authentication and Cloud Storage
- Analytics
- AI Processing
- Billing & Subscription Management
- Advertising for Non-Subscribers (subscribers receive an ad-free experience)
These service providers may be located outside the European Economic Area (“EEA”), including in the United States. Some may temporarily store or process user content solely to fulfill the requested services. Advertising providers display ads in accordance with their own privacy policies and applicable platform settings.
6. Ownership of Content
All rights, title, and interest in and to the content you create remain vested in you. We acquire no rights other than those strictly necessary to store, process, and deliver your content as part of the services.
7. Copyright and Infringement
You are solely responsible for ensuring that your content does not infringe upon the rights of third parties. In the event of a substantiated infringement claim, we reserve the right to remove the allegedly infringing content without prior notice.
8. Data Security
We implement commercially reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.
9. Your Rights under GDPR
Pursuant to the GDPR, you may have the right to access, rectify, erase, restrict, object to, or port your personal data. Our analytics data is aggregated and non-identifiable and is therefore not subject to these rights. Apple Sign-In users may exercise their rights—including account and data deletion—via the in-app settings. Guest users may delete their generated content manually from within the app.
10. Age Restrictions & Children’s Privacy
Our services are intended for individuals aged 17 and older. We do not knowingly collect personal data from individuals under 17. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you are under 17, you must not use the services.
11. Contact
For questions, concerns, or requests regarding this Privacy Policy, contact: aivana2025@outlook.com.